Collections Specialist

Required Experience: 

  • Experience with debt collection or accounts receivable file management

  • Experience working with, and directing compliance programs

  • 1-3 years experience working in an office environment

  • Bachelor’s Degree or combination of experience/education

Required Skills:

  • Excellent written and communication skills

  • Experience with all Microsoft Office products, including Word, Excel, SharePoint and Planner

  • Experience with database management

  • Ability to independently manage complex matters in a fast paced legal environment

  • Ability to communicate with individuals with language barriers

Hiring Need: 1 Collections Specialist to support 2-4 attorneys in law firm

Location: Rochester, NY

Job Duties: 

  • Responsible for intake of new files. Includes analysis of facts surrounding file, and ensuring all relevant and necessary documents have been received and filed accordingly

  • Analyze file(s) to identify responsible individuals for claimed debts within restrictions and limitations of HIPAA and FDCPA and relevant contract

  • Consult with and update attorney, obtaining attorney approvals and review as necessary

  • Draft and follow up on outstanding demand letters

  • Accurately track compliance with prevailing law on each file for FDCPA

  • Engage in follow-up telephone calls with adverse parties

  • Accurately and timely track status of collection actions using Microsoft SharePoint note taking application

  • Planning and executing quarterly internal training to update staff on best practices for compliance

  • Prepare draft monthly reports to clients regarding pending matters

  • Personal service of documents to defendants at skilled nursing facilities as needed, or to others within Monroe County based on firm’s needs

  • Other duties as assigned by the Senior Paralegal, or by supervising attorney(s)

About our Firm: Pullano & Farrow promotes a high energy environment and lives up to a very simple mission – “&”.  The Ampersand in our logo is there for a reason.  It is the credo we live by.  The & demonstrates to our clients that we are a team of professionals capable of addressing all of their legal needs – Health Care Law services & Business and Corporate Law services & Wills, Trusts, and Estates Law services & Labor and Employment Law services & Litigation Law services & Real Estate Law services.  In addition, the & is a crucial part of our culture within the Firm.  The “& culture” promotes an environment where one’s title within the Firm is not as important as the contribution that person makes towards the Firm’s goal of providing excellent and efficient services to the Firm’s clients.  As a result, partners & associates & paralegals & administrative assistants & other staff members all work together towards a common goal – assisting each other to provide clients with an experience unlike their experiences with other law firms. 

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